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No longer shipping to EU countries because of new trade rules
Instagram : #fhkdiamondcompany_2.0 #fhkdiamondcompany
expedited Interstate x global shipping from Canberra, Australia
Frequently Asked Questions...
"International and interstate shipping details please?"
I ship globally via UPS or DHL.
However as of June 2026, I no longer ship direct to the European Union. If you are in the EU and interested in purchasing from me, you would need to contact a drop shipping company or have me ship to anyone you know outside of the EU. There have been some recent trade rules set by the European Union being enforced on local and global sellers that don't align with my business policies. Any orders in process as I write this will of course, be fulfilled.
For overseas Parcels:
DHL / FEDEX Parcels are shipped with third party insurance (SECURSUS) which is valid for 14 days from shipping.
Parcels sent via auspost international are not insured unless insurance is requested after purchase and before shipping. Charges as applicable.
Refunds will only be made after I have been reimbursed by the carrier / insurance company.
For domestic parcels:
I ship with AusPost Express within Australia, tracking and signature on delivery is included.
Insurance is also included, but only up to a value of 5000 AUD. Anything greater should be discussed with me after purchase as I do have the option of added third party insurance at cost.
Refunds will only be made after I have been reimbursed by Auspost / insurance company.
PLEASE NOTE: during sales, all items sold, ship after the sale is finished; unless urgent, in which case please DM me and I'l see what I can do.
Feel free to contact me for additional shipping, customs and safety questions.
"in what currency are your prices listed?"
My default setting is to AUD, Australian dollars. however on the product page you can choose various currencies from the dropdown menu!
"Where do you make your jewellery?"
I have a lovely little workshop based in Jaipur-India, some of my 'karigars', can trace their family roots back to the time of the Mughals and the Nizams. A lot of the setting work is done here in Canberra.
Yes, I do take on resizing of my own pieces, but it is an out of house service with an independent goldsmith here in Canberra and I can't be responsible for any damage or loss.
"Do you offer layby?"
As a rule, I do not offer layby to new clients. I do have Afterpay available.
However, rules are meant to be bent so if you’re keen on a layby, kindly connect and I can see what I can do.
Lay-bys are considered final sale, no refunds can be made on change of mind mid-way through.
If in rare / special circumstances a return or cancellation is accepted, there is a 30% restocking fee on the full price of the item.
If a repayment or a bill is unpaid for over 5 days- including the date the invoice was sent- there is a 10% administration fee against the TOTAL item price. If the repayment continues to be unpaid, with no communication, at 14 business days I reserve the right to relist the item.
"Do you provide appraisals?"
I no longer provide appraisals.
I personally recommend Jewellery valuations Australia in Melbourne, however there are no accessible gemologists in Canberra.
I can no longer take the risk of shipping a piece to the valuer and back to me, While I can cover insurance on my end, the policies of other businesses regarding insurance are out of my hands. I have on a previous occasion reimbursed a client in full for a misplaced post parcel and have only received a small fraction back from the valuers insurer. Once you have purchased a piece, you're welcome to take it to any gemologist of your choosing.
“Can I return an item?”
I do not accept returns, refunds or exchanges on change of mind. so please be certain of your purchase before you buy.
I'm happy to provide multiple photos and videos. Items are always as described in photos and videos.
please note- images make up description and I always provide detailed images of everything.
If the customer and I do agree on a return, the piece must be returned to me in sale condition before I can make a refund. shipping and insurance will be decided on a case by case basis.
custom pieces, or pieces altered in any type of way (resizing etc), are not valid for a return on change of mind..
50% sourcing deposit on gemstones is also, non refundable as the work starts the moment the deposit is in.
"What are 'reclaimed' gemstones?"
When jewellery is sold to be melted, for a plethora of reasons is it often sold with the gemstones in it. These gemstones are then removed and are purchased by gemstones sellers / auction houses especially interested in older hand cut stones. I offer both reclaimed and new gemstones and diamonds.
"Do you offer Afterpay ?"
Yes I do ! Afterpay however has a purchase limit up to 2000$ AUD (may vary in your country) but please feel free to work with me on a combination of payment options.